Your data

Data deletion instructions

You can ask Zenvlo to delete the personal data it holds about you at any time. This page explains how, what happens, and how long it takes.

Case 1

You connected an Instagram account to Zenvlo

Remove the connection and Meta tells us to erase your data. It happens automatically.

Case 2

You messaged or commented on a business that uses Zenvlo

Send us your Instagram username or WhatsApp number and we delete what we hold about you.

Case 3

You have a Zenvlo account

Ask us to close it and delete your workspace data, or delete it yourself in the product.

If you connected an Instagram account

  1. 1In Zenvlo Engage, open Channels, then Instagram accounts and choose Disconnect on your account. This stops Zenvlo from reading or sending anything for it.
  2. 2To also erase the data, remove Zenvlo from the apps connected to your Instagram account in your Instagram settings, and choose to delete your data when Meta asks.
  3. 3Meta sends us a signed deletion request. We check it is genuine, erase your data, and give Meta a confirmation code.
  4. 4Paste that code in the box on this page to see the date your data was deleted.

If you messaged a business

When you message a business that uses Zenvlo on Instagram or WhatsApp, we hold the conversation for that business. Use the form on this page with your Instagram username or WhatsApp number. We find your records, delete them, and email you when it is done. We may first ask you to confirm it is you, and we may tell the business that your data was removed.

If you have a Zenvlo account

Use the form, or write to admin@zenvlo.com from your account email, and we will delete your account and the data in your workspace. You can export your records as CSV first.

We may ask you to confirm it is really you before we delete anything. We use these details only to handle your request.

Check a deletion request

Have a confirmation code from Meta or from us? Paste it to see when your data was deleted.

What is deleted

  • Your messages and conversations with the business.
  • Your contact record. It is made anonymous and switched off, so your name, email, username, handle, tags and custom details are removed.
  • Records of automations that ran for you, such as comment and message replies.
  • For an Instagram account you connected: when you disconnect it, the access token that let Zenvlo act for it is erased, so Zenvlo can no longer read or send anything for it.

What may remain, and how long it takes

  • Requests that come from Meta are processed straight away.
  • Requests you send us are confirmed within 7 days and completed within 30 days.
  • We may keep records the law requires us to keep, such as invoices, and copies in backups until they expire. Nothing kept is used for anything else.
  • Data already sent to a person or to Meta, for example a message that was delivered to you, is outside our control.

More detail is in our privacy policy. Questions: admin@zenvlo.com or +91 93842 93940.