These terms are an agreement between you (or the business you represent) and Zenvlo, based in Coimbatore, Tamil Nadu, India. By creating an account or using our website or products, Zenvlo CRM and Zenvlo Engage (together, the "Service"), you accept them.
1. Your account
You must give accurate details, keep your sign-in secure, and are responsible for what happens under your account. You must be authorised to bind the business you sign up for. Tell us promptly if you think your account has been misused.
2. Using the Service
You may use the Service for your own lawful business purposes. You must not:
- break the law, or use the Service to send spam, scams or unlawful, harassing or deceptive content;
- message people who have not agreed to hear from you where consent is required, or break the rules of WhatsApp, Instagram, Meta or Shopify;
- try to access other customers' data, probe or disrupt the Service, or reverse engineer it;
- resell the Service without our written agreement.
3. Your data
You own the data you put into the Service. You give us permission to process it only to provide and improve the Service for you, as described in our privacy policy. You are responsible for having the right to store and message the people whose information you add. You can export your data at any time.
4. Third-party services
Parts of the Service depend on providers such as Meta (WhatsApp and Instagram) and Shopify. Their availability, rules and approvals, including message template and app review decisions, are outside our control, and you must follow their terms. Features that depend on a provider's approval may be limited or unavailable until that approval is given.
5. Plans, trials and payment
Paid plans are charged in advance for the period you choose, at the prices shown on our pricing page or agreed with you in writing. Prices exclude taxes that apply. Free trials end automatically at the end of the trial period. We may change prices for future periods with reasonable notice.
6. Suspension and ending
You may stop using the Service at any time. We may suspend or end access if you break these terms, if payment is overdue, or if needed to protect the Service or other customers. After an account ends we will delete or return your data on request, subject to legal requirements.
7. Our service and its limits
We work hard to keep the Service available and accurate, but it is provided "as is", and we cannot promise it will be uninterrupted or error-free. To the extent the law allows, Zenvlo is not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid us for the Service in the three months before the claim arose.
8. Intellectual property
Zenvlo and its licensors own the Service, its software, design and brand. We give you a limited, non-exclusive, non-transferable right to use it during your subscription.
9. Changes to these terms
We may update these terms. We will change the date above and, for significant changes, notify account holders. Continuing to use the Service after a change means you accept it.
10. Governing law
These terms are governed by the laws of India. Courts at Coimbatore, Tamil Nadu have jurisdiction over disputes, unless the law requires otherwise.
11. Contact
Questions about these terms: admin@zenvlo.com, +91 93842 93940, Coimbatore, Tamil Nadu, India.