This policy covers paid plans of Zenvlo Engage and Zenvlo CRM bought from Zenvlo, based in Coimbatore, Tamil Nadu, India. It sits alongside our terms of service.
1. Free trial
Every new workspace starts with a 14-day trial. No card is needed and nothing is charged. When the trial ends you choose a plan, or move to a free plan if your team fits in it.
2. Currency
Customers in India pay in Indian rupees (INR). Customers in every other country pay in US dollars (USD). Your currency is set from the country of the phone number you sign up with. Your bank may add its own currency conversion or foreign transaction fee; that fee is set by your bank, not by Zenvlo.
3. Monthly plans and renewal
Monthly plans renew automatically every month, using the card or UPI Autopay mandate you approved at checkout, until you cancel. You can also untick auto-renew at checkout and pay for one month at a time. In India, plans above ₹15,000 a month are paid one month at a time, because banks ask you to approve each such charge. We email a receipt for each renewal. If a renewal payment fails, we retry and you keep full access for 3 days while you update your payment method.
4. Yearly plans
Yearly plans are paid once for twelve months. We email you before the year ends so you can renew. They do not renew by themselves.
5. Cancelling
You can cancel at any time from Billing inside the app. Your plan stays active until the end of the period you already paid for, and then stops renewing. Your data stays in your workspace, and you can export it at any time.
6. Refunds
- Monthly plans: the current month is not refunded after it is charged. Cancel before the next renewal date to avoid the next charge.
- Yearly plans: you can ask for a full refund within 7 days of your first yearly payment. After 7 days, yearly payments are not refunded.
- Charged twice or charged in error: we refund the extra amount in full.
- AI wallet top-ups: unused top-up balance never expires and is not refunded, except where the law requires it.
- WhatsApp message charges: Meta bills these to you directly. Zenvlo does not collect them, so refunds for them are handled by Meta.
7. How refunds are paid
Approved refunds go back to the card, UPI account or bank account you paid from, in the same currency you paid in. Our payment partner Razorpay usually completes a refund in 5 to 7 working days; your bank may take longer to show it.
8. Changing plans
A new plan starts at once. If your old plan still had paid days left, their value is added to the new plan as extra days, worked out from the two monthly prices. For example, 10 unused days on a plan that costs half as much become 5 extra days on the new plan. A plan you pay once replaces any auto-renew you had, so you are never charged twice.
9. Contact
To cancel, ask for a refund or report a wrong charge, write to sales@zenvlo.com from the email address on your account. We reply within 2 working days.