User guide
Zenvlo Engage guide
Set up your account, connect WhatsApp and Instagram to Meta, and start messaging customers.
Connect to Meta
Connect WhatsApp
Link your WhatsApp Business number through Meta in about a minute. Here is what to prepare and what each screen means.
Connect Instagram
Link a professional Instagram account with Instagram Login. No Facebook Page needed.
How message charges work (zero markup)
Meta bills WhatsApp message charges to you directly. Zenvlo adds no markup. Here is how it works and what you pay Zenvlo for.
Message customers
Message templates
WhatsApp requires approved templates to start a chat. Create one, send it to Meta, and use it in campaigns and automations.
Send a campaign
Broadcast an approved template to chosen contacts, now or later, and follow delivery.
Use the inbox
Answer WhatsApp and Instagram chats in one place, take over from the AI, and handle the 24-hour window.
Contacts and tags
Add people, import a list and organise them with tags.
Automate
AI agents and knowledge base
Let an AI answer customer questions from your own information, and understand how AI usage is paid.
Build an automation
Create WhatsApp flows that reply, ask questions, tag contacts and hand over to your team.
Instagram comment-to-DM
Reply to comments, story replies and mentions with a DM, add buttons and follow-up steps, and run giveaways.
Connect Shopify (ecommerce suite)
Connect your store, switch on the ready-made playbooks and send order updates and cart reminders on WhatsApp.