Zenvlo Engage guide

Message templates

WhatsApp requires approved templates to start a chat. Create one, send it to Meta, and use it in campaigns and automations.

Open Templates in the sidebar (the page is WhatsApp Templates). A connected WhatsApp number is needed first.

Bring in templates you already have

Press Sync from Meta to pull every template from your WhatsApp Business account. You will see Successfully synced N templates from Meta!.

The WhatsApp Templates page
Your templates and their status.

Create a template

  1. 1
    Press New Template, or open Template Library and press Use Template on one of 30+ ready-made examples.
  2. 2
    Give it a lowercase Template Name such as promotional_offer.
  3. 3
    Choose a Category: Marketing, Utility or Authentication, and a Language.
  4. 4
    Add an optional header (text up to 60 characters, or an image, video or PDF sample), the body with {{1}}-style variables, and an optional footer up to 60 characters.
  5. 5
    Add up to a few buttons: Visit Website, Call Phone Number, Copy Offer Code or Quick Reply. Button text can be 25 characters.
  6. 6
    Fill in Sample Content for each variable so Meta can review it.
  7. 7
    Check the live phone preview, then press Save as draft or Save and submit.
The template builder
The template builder with a live phone preview.

Statuses

StatusMeaning
DraftSaved in Zenvlo, not sent to Meta. You can edit it.
Pending ReviewMeta is reviewing it. Meta decides how long this takes.
ApprovedYou can use it. Press Send Test Message to try it on your own number.
RejectedMeta said no. The Rejection Reason is shown. Edit it and submit again.
PausedMeta has paused it, often because of poor customer feedback.
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